Refund policy

At Wildora Pets, customer satisfaction is our priority. We are committed to providing high-quality products and a transparent, fair return process for customers worldwide, including the United States, Canada, Europe, Australia, and other international destinations.

By placing an order with Wildora Pets, you agree to the following Return & Refund Policy.

1. Return Eligibility

We offer a 30-Day Return Policy, which means you have 30 calendar days after receiving your order to request a return.

To qualify for a return, the item must:

  • Be unused, unworn, and in its original condition
  • Include original packaging, tags, accessories, and documentation
  • Not show signs of damage caused by misuse, improper handling, or normal wear and tear
  • Be accompanied by proof of purchase (order confirmation, receipt, or order number)

Wildora Pets reserves the right to deny returns that do not meet these conditions.

2. How to Request a Return

To initiate a return, please contact our support team at:

Email:

Please include:

  • Full name
  • Order number
  • Reason for return
  • Photos or videos (if the item is damaged, defective, or incorrect)

Once your request is reviewed and approved, we will provide return instructions, including the appropriate return address if applicable.

Important:
Items returned without prior authorization will not be accepted.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged item
  • A defective product
  • An incorrect item
  • A missing item

You must contact us within 7 days of delivery at with supporting photos or videos.

If the issue is confirmed, we may, at our sole discretion:

  • Send a replacement product
  • Issue a partial refund
  • Issue a full refund
  • Provide store credit

We reserve the right to request evidence before approving any claim.

4. Non-Returnable Items

For hygiene, safety, and legal reasons, certain items are non-returnable, including but not limited to:

  • Personalized or custom-made products
  • Gift cards
  • Clearance or final sale items
  • Opened personal care or hygiene-related products
  • Perishable goods
  • Products damaged through misuse, abuse, or unauthorized modifications

If you are unsure whether your item qualifies for a return, please contact us before purchasing.

5. Exchanges

We currently do not process direct exchanges.

If you would like a different item, color, or size, we recommend:

  1. Requesting a return for the original item (if eligible)
  2. Placing a new order separately

This ensures the fastest processing and product availability.

6. Return Shipping

Customers are responsible for return shipping costs unless:

  • The item arrived damaged or defective
  • The wrong item was shipped
  • The return was approved due to an error on our part

Original shipping charges are non-refundable unless otherwise required by applicable law.

We strongly recommend using a trackable shipping service, as Wildora Pets is not responsible for lost or delayed return shipments.

7. Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be issued to the original payment method within approximately 5–10 business days.

Please note:

  • Processing times may vary depending on your bank, payment provider, or credit card issuer
  • Shipping fees, customs duties, taxes, and import charges are generally non-refundable unless required by law
  • Refunds may be denied if returned items do not meet eligibility requirements

If more than 15 business days have passed since your refund was approved and you have not received it, please contact:

8. International Orders

Wildora Pets ships worldwide. Customers are responsible for complying with local import laws and regulations.

We are not responsible for:

  • Customs delays
  • Import duties or taxes
  • Carrier-related delays
  • Refused deliveries due to local regulations

If a package is refused by the customer or deemed undeliverable by the carrier, shipping charges may not be refundable.

9. European Union — 14-Day Cooling-Off Period

For customers located in the European Union, you have the legal right to cancel or return your order within 14 days of receiving the goods, for any reason and without justification, in accordance with applicable consumer protection laws.

To qualify:

  • The product must be unused and in original condition
  • Original packaging and proof of purchase are required

Refunds will be processed in accordance with applicable EU consumer regulations.

10. Chargebacks & Fraud Prevention

Wildora Pets reserves the right to investigate any fraudulent chargebacks or suspicious return activity.

Customers initiating unjustified chargebacks without first contacting our support team may become ineligible for future purchases.

11. Contact Information

For all return, refund, or order-related inquiries, please contact:

Wildora Pets Support Team

support@wildorapets.com