Shipping policy

Shipping Policy

At Wildora Pets, we are committed to delivering your order safely, efficiently, and as quickly as possible. This Shipping Policy outlines important information regarding order processing, shipping times, delivery expectations, and international shipments.

By placing an order through our website, you agree to the terms outlined below.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.

Processing time includes:

  • Order verification
  • Quality inspection
  • Packaging
  • Shipment preparation

Orders are not processed, shipped, or delivered on weekends or public holidays.

During periods of high demand, holidays, promotional events, or unforeseen logistical delays, processing times may be slightly extended.

2. Estimated Shipping Time

After your order has been processed and dispatched, estimated delivery times are:

  • United States: 6–9 business days
  • Canada: 7–12 business days
  • Europe: 7–12 business days
  • Australia & New Zealand: 7–14 business days
  • Rest of World: 7–15 business days

Please note that delivery times are estimates only and are not guaranteed.

Actual shipping times may vary depending on:

  • Customs clearance procedures
  • Local carrier operations
  • Weather conditions
  • High shipping volume periods
  • Remote delivery locations
  • International transportation disruptions

3. Shipping Confirmation & Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.

Tracking updates may take 24–72 hours to appear after shipment confirmation, depending on the carrier.

If you do not receive tracking information within a reasonable timeframe, please contact our support team at:

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4. Worldwide Shipping

Wildora Pets proudly ships to customers worldwide.

However, customers are responsible for ensuring that products ordered comply with local laws, regulations, and import restrictions within their country or region.

We are not responsible for delays caused by customs inspections, import procedures, or local delivery services.

5. Customs Duties, Taxes & Import Fees

International orders may be subject to:

  • Import duties
  • Customs fees
  • VAT or sales taxes
  • Other local government charges

These charges are determined by your local customs authority and are the sole responsibility of the customer.

Wildora Pets has no control over these charges and cannot predict their amount.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information at checkout.

If an order is delayed, lost, or returned due to incorrect or incomplete shipping information provided by the customer, Wildora Pets shall not be held responsible.

Additional shipping fees may apply for reshipment requests.

7. Lost, Stolen, or Delayed Packages

Once an order has been transferred to the shipping carrier, delivery responsibility lies with the carrier.

Wildora Pets is not liable for:

  • Lost or stolen packages marked as delivered
  • Delays caused by shipping carriers
  • Delivery interruptions due to weather, customs, or force majeure events

If your package is significantly delayed, please contact us and we will do our best to assist you in coordinating with the carrier.

8. Damaged Packages

If your package arrives visibly damaged, please contact us within 7 days of delivery at:

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Please include:

  • Your order number
  • Photos of the package and product
  • Description of the issue

We will review the case and provide an appropriate resolution where applicable.

9. Order Cancellations

Orders may only be canceled within a limited timeframe after purchase and before shipment processing begins.

Once an order has been processed or shipped, it can no longer be canceled and must follow our Return & Refund Policy.

To request a cancellation, contact:

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10. Contact Information

For any shipping-related questions or support requests, please contact:

Wildora Pets Support Team

Support@wildorapets.com